2019. gad\u0101 pie las\u012bt\u0101jiem kopum\u0101 non\u0101ca apm\u0113ram 3155 \u017eurn\u0101la \u00abRosme\u00bb numuri. To starp\u0101 1956 palielin\u0101t\u0101 redz\u012bgo rakst\u0101, 432 Braila rakst\u0101, 515 audio form\u0101t\u0101 un 252 elektroniski. Katru m\u0113nesi \u017eurn\u0101lu \u00abRosme\u00bb sa\u0146\u0113ma vid\u0113ji 262 las\u012bt\u0101ji, no kuriem vid\u0113ji 163 las\u012bja to palielin\u0101t\u0101 redz\u012bgo rakst\u0101, 36 \u2014 Braila rakst\u0101, bet vid\u0113ji 43 klienti ik m\u0113nesi noklaus\u012bj\u0101s \u017eurn\u0101la audio versiju un 21 klients katru m\u0113nesi iepazin\u0101s ar \u017eurn\u0101la elektronisk\u0101 form\u0101ta saturu.<\/p>\n
Ar\u012b 2019. gada nogal\u0113 las\u012bt\u0101jiem tika pied\u0101v\u0101ta iesp\u0113ja pieteikties 2020. gada kalend\u0101ram Braila rakst\u0101. Iesp\u0113ju sa\u0146emt kalend\u0101ru Braila rakst\u0101 bez maksas izmantoja 35 klienti.<\/p>\n
T\u0101pat ar\u012b 2019. gada nogal\u0113 neizpalika anonimiz\u0113t\u0101 klientu anket\u0113\u0161ana. Anketa, kuru veidoja pieci jaut\u0101jumi, tika nos\u016bt\u012bta \u017eurn\u0101la \u00abRosme\u00bb klientiem ar m\u0113r\u0137i nov\u0113rt\u0113t klientu apmierin\u0101t\u012bbu ar sniegto pakalpojumu. Turpm\u0101k tekst\u0101 klientu anketu atbil\u017eu apkopojums.<\/p>\n
Aptaujas anketas aizpild\u012bja un \u017eurn\u0101la redakcij\u0101 iesniedza 158 \u017eurn\u0101la las\u012bt\u0101ji, no kuriem 8 \u017eurn\u0101lu \u00abRosme\u00bb 2019. gad\u0101 sa\u0146\u0113ma pirmo reizi. Pozit\u012bvi, ka liel\u0101k\u0101 da\u013ca klientu, kuri anon\u012bmi aizpild\u012bja un iesniedza aptaujas anketas, ir apmierin\u0101ti ar \u017eurn\u0101la sa\u0146em\u0161anas k\u0101rt\u012bbu (129), sa\u0146emto \u017eurn\u0101lu kvalit\u0101ti (127) un darbinieku sniegto inform\u0101ciju un apkalpo\u0161anu (133).<\/p>\n
Da\u013c\u0113ju apmierin\u0101t\u012bbu ar \u017eurn\u0101la \u00abRosme\u00bb sa\u0146em\u0161anas k\u0101rt\u012bbu pauda 21 klients, savuk\u0101rt da\u013c\u0113ju apmierin\u0101t\u012bbu ar \u017eurn\u0101la kvalit\u0101ti \u2014 22 klienti, bet 18 klienti da\u013c\u0113ji apmierin\u0101ti ar darbinieku sniegto inform\u0101ciju un apkalpo\u0161anu 2019. gad\u0101.<\/p>\n
6 aptauj\u0101tos klientus \u017eurn\u0101la \u00abRosme\u00bb sa\u0146em\u0161anas k\u0101rt\u012bba 2019. gad\u0101 vair\u0101k neapmierin\u0101ja nek\u0101 apmierin\u0101ja, savuk\u0101rt 2 klientus t\u0101 neapmierin\u0101ja. Sa\u0146emto \u017eurn\u0101lu kvalit\u0101te vair\u0101k neapmierin\u0101ja nek\u0101 apmierin\u0101ja 7 klientus, bet 2 klientus t\u0101 neapmierin\u0101ja. Savuk\u0101rt ar darbinieku sniegto inform\u0101ciju un apkalpo\u0161anu 2019. gad\u0101 vair\u0101k neapmierin\u0101ti nek\u0101 apmierin\u0101ti bija 5 klienti, bet 1 klientu darbinieku apkalpo\u0161ana neapmierin\u0101ja.<\/p>\n
M\u0113s sa\u0146\u0113m\u0101m ar\u012b vair\u0101kus anon\u012bmus klientu ieteikumus \u017eurn\u0101la uzlabo\u0161anai. 6 klienti v\u0113las, lai \u017eurn\u0101l\u0101 \u00abRosme\u00bb tiktu vair\u0101k iek\u013cauti izklaid\u0113jo\u0161a rakstura materi\u0101li \u2014 m\u012bklas, anekdotes, jautri st\u0101sti no dz\u012bves un taml\u012bdz\u012bgi. 1 persona v\u0113las v\u0113l vair\u0101k dzejo\u013cu, savuk\u0101rt k\u0101da cita v\u0113las, lai \u017eurn\u0101l\u0101 tiktu public\u0113ti darba sludin\u0101jumi, iepaz\u012b\u0161an\u0101s sludin\u0101jumi, Latvijas ciemu un mazpils\u0113tu apraksti. 2 personas neiez\u012bm\u0113 v\u0113lamo satura virz\u012bbu, vien uzsver, ka v\u0113las, lai \u017eurn\u0101ls k\u013c\u016btu v\u0113l biez\u0101ks un inform\u0101cij\u0101 apjom\u012bg\u0101ks. 3 personas v\u0113las, lai \u017eurn\u0101l\u0101 \u00abRosme\u00bb vair\u0101k tiktu public\u0113ta inform\u0101cija par Latvijas Neredz\u012bgo biedr\u012bb\u0101 notieko\u0161o, iek\u013caujot gan Centr\u0101l\u0101s valdes l\u0113mumus, gan teritori\u0101lo organiz\u0101ciju darbu. 1 persona v\u0113las vair\u0101k inform\u0101cijas ar\u012b par cit\u0101m inval\u012bdu biedr\u012bb\u0101m. T\u0101pat ar\u012b tika rosin\u0101ts uzlabot telefonisko sazi\u0146u ar las\u012bt\u0101jiem, jo ne visi sp\u0113j sazin\u0101ties ar redakciju elektroniski.<\/p>\n
V\u0113rt\u0113jot ieteikumus, j\u0101secina, ka m\u016bsu las\u012bt\u0101ji \u017eurn\u0101lu \u00abRosme\u00bb v\u0113las redz\u0113t t\u0113m\u0101m un noska\u0146\u0101m bag\u0101tu. To ar\u012b cent\u012bsimies iev\u0113rot, veidojot turpm\u0101kos \u017eurn\u0101la numurus. Koment\u0113jot sazi\u0146as iesp\u0113jas, j\u0101atvainojas, ja k\u0101du br\u012bdi sazin\u0101ties ar mums nav bijis iesp\u0113jams. Tom\u0113r ikdien\u0101 esam vienl\u012bdz akt\u012bvi, gan atbildot uz telefona zvaniem, gan elektroniskaj\u0101m zi\u0146\u0101m un ar\u012b v\u0113stul\u0113m, kas tiek s\u016bt\u012btas ar pasta starpniec\u012bbu.<\/p>\n
Kopum\u0101 dati no sa\u0146emtaj\u0101m anket\u0101m liecina, ka esam uz pareiz\u0101 ce\u013ca ar iesp\u0113ju v\u0113l augt un att\u012bst\u012bties. Pateicamies ikvienam anketas aizpild\u012bt\u0101jam par velt\u012bto laiku, uzman\u012bbu un dal\u012bbu \u017eurn\u0101la veido\u0161anas proces\u0101, izsakot savu viedokli. M\u016bsu pilnveido\u0161an\u0101s ir atkar\u012bga no sekm\u012bgas mijiedarb\u012bbas ar las\u012bt\u0101ju, t\u0101p\u0113c vienm\u0113r esam atv\u0113rti pamatot\u0101m uzslav\u0101m un ar\u012b aizr\u0101d\u012bjumiem.<\/p>\n","protected":false},"excerpt":{"rendered":"
2019. gad\u0101 pie las\u012bt\u0101jiem kopum\u0101 non\u0101ca apm\u0113ram 3155 \u017eurn\u0101la \u00abRosme\u00bb numuri. To starp\u0101 1956 palielin\u0101t\u0101 redz\u012bgo rakst\u0101, 432 Braila rakst\u0101, 515 audio form\u0101t\u0101 un 252 elektroniski. Katru m\u0113nesi \u017eurn\u0101lu \u00abRosme\u00bb sa\u0146\u0113ma vid\u0113ji 262 las\u012bt\u0101ji, no kuriem vid\u0113ji 163 las\u012bja to palielin\u0101t\u0101 redz\u012bgo rakst\u0101, 36 \u2014 Braila rakst\u0101, bet vid\u0113ji 43 klienti ik m\u0113nesi noklaus\u012bj\u0101s \u017eurn\u0101la […]<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[274],"tags":[],"class_list":["post-5667","post","type-post","status-publish","format-standard","hentry","category-zurnala-rosme-jaunumi"],"acf":[],"yoast_head":"\n